Frequently Asked Questions
Everything you need to know about your Muebles Pergo experience.
What is the estimated delivery time for my furniture?
Standard delivery typically takes 7 to 14 business days. For custom-made or upholstered pieces, please allow 4 to 6 weeks for craftsmanship and shipping.
Do you offer professional assembly services?
Yes, we offer white-glove delivery and professional assembly for an additional fee. Our team will bring the furniture into your room of choice, assemble it, and remove all packaging materials.
What is your return policy for home decor and furniture?
You can return unused items in their original packaging within 30 days of delivery. Please note that custom-made furniture is non-refundable unless it arrives damaged or defective.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal so you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through our partners to help you create your dream home now.
Are your wood products sustainably sourced?
At Muebles Pergo, we are committed to sustainability. All our solid wood pieces are crafted from FSC-certified timber, ensuring responsible forest management and environmental protection.